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Frequently Asked Questions

What is Sailor.sh?

Sailor.sh is a comprehensive platform for IT certification exam preparation, offering realistic mock exams and hands-on practice environments for Kubernetes, DevOps, Cloud, Security, and Networking certifications.

How do I get started?

Simply sign up for a free account at app.sailor.sh and start exploring our mock exams and practice environments. You can try sample exams before purchasing full access.

What payment methods do you accept?

We accept all major credit cards and payment methods through our secure payment processor, DodoPay. All payments are processed securely and we do not store your payment information.

Can I get a refund?

Refund policies vary by subscription type. Please contact our support team at support@sailor.sh with your request, and we'll be happy to assist you.

Are the exam questions real?

All questions in Sailor.sh are created for educational purposes. We do not copy or reproduce actual exam questions from any official sources. Our questions are designed to help you understand concepts and prepare effectively.

How often are mock exams updated?

We regularly update our mock exams to reflect the latest exam formats and best practices. Updates are typically released quarterly or as certification bodies announce changes.

Do you offer practice environments?

Yes! Our Playgrounds feature provides hands-on practice environments where you can work with real Kubernetes clusters and other technologies in a safe, isolated environment.

Is Sailor.sh affiliated with certification bodies?

No, Sailor.sh is an independent platform and is not affiliated with, endorsed by, or associated with CNCF, Linux Foundation, AWS, GCP, Azure, HashiCorp, CompTIA, or any other certification bodies.

How can I track my progress?

Your dashboard provides comprehensive progress tracking with detailed analytics, score breakdowns, and performance reports. You can see your strengths, weaknesses, and improvement over time.

Can I use Sailor.sh on mobile devices?

Our platform is not optimized for mobile devices and we do not recommend using them for taking mock exams. For the best experience, please use a desktop or laptop computer.